The promise of the paperless office never materialized, but the concept of an “officeless” doctor is intriguing.
In our quest for peak productivity, we have altered the
product: what was a relationship is now strictly a service. The real appeal
of a return to the home visit is that it may restore the physician-patient
relationship to its rightful place. In his own home, the patient achieves a
one-on-one closeness and commands the sole focus of the physician. In the
office, he is one of many, receiving the divided attention of a harried, multitasking
doctor. The take-a-number format of the busy bakery or delicatessen
may work to serve food efficiently, but it doesn’t foster the personal
and social component of a visit with the doctor. Done right, a house call
takes time; that is a good thing.
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